1.1 Information Collection
Xcity collects information you provide directly (e.g. name, address, email, phone, payment data) and information collected automatically (e.g. device, browser, IP, browsing behavior) to process orders, provide customer service, improve the site, and for marketing purposes.
1.2 Use of Information
We use the collected information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, customer support)
  • Provide personalized content, offers, and recommendations
  • Conduct analytics and business improvement
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

1.3 Cookies & Tracking

  • Xcity uses cookies, web beacons, and similar technologies to collect usage data, improve user experience, and provide targeted marketing.
  • You may disable cookies via your browser settings, but doing so may limit site functionality.

1.4 Data Sharing & Disclosure
Xcity will not sell your personal information. We may share your data with:

  • Service providers (couriers, payment processors, analytics providers) under confidentiality obligations
  • Affiliated companies or successors in the event of a merger or acquisition
  • Legal or regulatory authorities when required by law (e.g. to comply with subpoena, investigation)
  • To protect Xcity’s rights, property, or the safety of others

1.5 Data Security
Xcity implements reasonable technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. Payment transactions are encrypted (SSL/TLS). However, no system is 100% secure — we cannot guarantee absolute security.
1.6 Access, Update & Deletion
You may access, update, or delete your personal information (subject to legal limits). Some data may need to be retained for legal or business record purposes.
1.7 Retention
We retain your information as long as necessary to fulfill purposes (orders, customer support, legal compliance). Afterward, data may be anonymized or securely destroyed.
1.8 Children’s Privacy
Xcity does not knowingly collect personal information from minors (under age 13 or other local threshold). If we learn such data has been collected, we will take steps to delete it.
1.9 International Transfers
If your data is transferred outside your country (e.g. for fulfillment or processing), Xcity ensures that appropriate safeguards (e.g. standard contractual clauses) are in place.